FAQ

What sizes and styles of bathroom vanities do you offer?
Our bathroom vanity selection includes a variety of sizes and styles to choose from, including traditional vanities with ornate details and finishes, modern vanities with clean lines and minimalist designs, and transitional vanities that blend elements of both traditional and modern styles. In addition, we offer single vanities, double vanities, and larger options to accommodate any size bathroom.

Can I customize the size or color of a bathroom vanity? 

While we do not offer customization as a standard service, we offer a wide range of sizes and sink configurations that fit most modern bathrooms. If you are interested in customizing a bathroom vanity, don't hesitate to get in touch with us to discuss your specific needs, and we will do our best to find an existing product that might ultimately fit the size you need.  
 
How do I know which size bathroom vanity is right for my space?
To choose the right size bathroom vanity for your space, it's essential to measure the area where you plan to install the vanity to ensure it will fit properly. It would be best if you also considered the room's scale and other fixtures, the number of people who will be using the vanity, and your storage needs. For example, a larger vanity with multiple sinks may be a good choice for a primary bathroom, while a smaller, single-sink vanity may be more suitable for a guest bathroom or powder room. Contact us for detailed specifications of the vanity you are purchasing.
 
Do your bathroom vanities come with countertops? If not, what options do you offer?
Some of our bathroom vanities include countertops, while others do not. For the vanities with a countertop, offer a selection of options that you can choose from, including granite, marble, and various types of solid surface materials. You can view our available countertop options on our website.
 
How do I care for and maintain my bathroom vanity?
Please keep it clean and dry and avoid placing heavy objects on the countertop.
Use a soft, damp cloth to dust and clean the vanity, and avoid using abrasive cleaners or scrubbers that may damage the finish. If the vanity has a wood finish, use a wood cleaner and polish to keep it looking its best.
 
Do you offer any warranties or guarantees on your bathroom vanities?
We offer a limited warranty on all of our bathroom vanities. The specific terms of the warranty vary depending on the product but generally cover defects in materials and workmanship under everyday use. Please see our website or contact us for more information about the specific terms and conditions of each manufacturer's product warranties.
 
Can I see your bathroom vanities in person before I buy them?
Modern Bath House does not have a physical location. We are an online-only retailer. All bathroom vanities and accessories are shipped directly from each supplier's warehouse. Shipping direct from the supplier's warehouses helps minimize the risk of shipping damage and keeps costs low. All savings are passed right on to our customers. 
A few samples of our most popular brands, Virtu, Fresca, and Ariel, are sometimes available at Home Depot or other big box stores in the USA. We suggest you call your local big box stores and ask them before driving over to see an item live. All vanities, including those displayed in stores, are shipped from the same warehouses.
We realize brick-and-mortar floor staff sells thousands of types of items and might not have the knowledge and experience. We specialize in bathroom vanities, so please get in touch with us with any questions. 
We are equipped with a knowledgeable team to help you from selecting the perfect vanity for your space until delivery to your doorstep. Learn more about details of bathroom vanity shipping in our Shipping Page and Blog Post. 

How long will it take for my bathroom vanity to be delivered? 
Delivery times may vary depending on your location and the availability of the bathroom vanity you have selected. Vanities and large items usually ship within 3 to 4 days of the order. Deliveries happen about seven days after shipment, always by appointment. Once shipments are on their way, and the tracking number is active, the freight carrier will issue a delivery date. Once shipping commences, we will continue to track each order and keep an eye on the estimated delivery date. We ask our customers to only schedule installation once they have a delivery appointment scheduled with the freight carrier.
If your project is on a very tight schedule, please get in touch with us to discuss more specific shipping timelines of your vanity of choice to your location. 

Do you offer installation services for your bathroom vanities? 
We do not offer installation services. We strongly recommend professional installation for your vanity by a licensed contractor.

Do you have any special deals or discounts on bathroom vanities currently available? 
We often offer special deals and discounts on our bathroom vanities, particularly during holidays and seasonal sales. To stay informed about current promotions, you can check our website regularly or sign up for our email list to receive notifications about upcoming promotions.

How should I care for my Carrara marble countertop?
We do not recommend cleaning with soap on your marble surface for a Carrara marble countertop because it can cause the stone to darken.
Clean spills immediately with warm soapy water. Avoid leaving excessive moisture on these surfaces. Always wipe spills immediately and towel dry after cleaning. You can clean the marble with a marble cleaner or warm and soapy water. Avoid abrasive cleaners and brushes that may scratch the surface. Avoid chlorine-based cleaners and acids. We recommend a specialty cleaner such as Marblelife InterCare Marble and Travertine Cleaner
https://amzn.to/3GrlNLd.
Marble should be sealed every 1-2 years.

Removing a stain:
A poultice comes in handy when you have to clear stains from marble. While various poultices are commercially available, you can make one yourself.
What you need:
- ½ baking soda
- Warm water
- Soft cloth
- Bowl
- Plastic wrap
- Tape

Instructions:
Place ½ a cup of baking soda in a bowl. Add enough warm water to create a thick paste. Mix the contents until you have a thick paste.
Spread the paste onto the stain and cover it with plastic wrap. Secure the wrap with masking tape.

Allow the poultice to draw the stain out overnight. Remove the poultice and rinse the counter with warm water and wipe dry. Use a damp cloth to wipe acidic spills as soon as they occur. Doing this helps prevent the liquid's infiltration into the granite, which causes stains.

What is the composition of Pheonix Stone?
The Phoenix Stone is generally made from quartz. Its quartz surfaces are made from 93% quartz combined with high-grade resins and pigments to create sleek and smooth interior surfaces which are non-porous, shock, scratch, heat, and stain resistant.

Do you ship internationally?
Unfortunately, we do not ship outside of the United States. The vanities and cabinets ship via local freight carriers. All items are shipped directly from the distributor's warehouses in the US. We must adhere to each distributor's shipping policies.

I'm afraid to place an order online due to the large dollar amount. Should I call in?
We encourage you to complete your order online. We use a highly secure credit card merchant processor (Shopify Pay). Shopify Pay is the safest processor in e-commerce. Our staff cannot see or store your personal credit card details when we receive and process your order. All customer information is secure in their "vault." Please visit our Terms and Conditions page for more detailed information about our secure checkout.

What if my vanity arrives damaged?
Shipping damage can be very frustrating and upsetting. Especially considering that remodeling and construction projects are often on a schedule and delays are costly.
Parts do get damaged during shipping at times. All our vanities are shipped directly from the manufacturer's warehouses. All online or brick-and-mortar retailers have to use the same distribution channel. The packaging is all done at the manufacturer's warehouse.
The most important steps you can take to accelerate the replacement of broken parts are:
Inspect everything at delivery while the driver is still there.
If the driver refuses to allow time for inspection, make a note on the delivery paperwork by writing DAMAGED. This step is critical to get insurance to cover any problems.
Take photos of the damages on the box, including photos that show the batch number. This step is a requirement with all suppliers and is proof positive of your claim.
Once you notice damage in any parts, you will need to contact Modern Bath House (support@modernbathhouse.com) with a description of the problem and photos.
Our dedicated team will communicate with the supplier and advocate for a speedy solution on your behalf. So naturally, the solutions offered vary depending on the problem. In the past, I have found that our suppliers always tried to accommodate a solution that suited the customer.
It is upsetting to have broken and damaged items delivered, and we are proud to always end up with satisfied customers. We consider every purchase important, and I will work closely with our customers and suppliers to ensure a mutually satisfactory outcome. For questions or additional  information, contact us at sales@modernbathhouse.com or visit our Refund Policy page. 

Why should I purchase my vanity online rather than at Home Depot or Lowes?
All online or brick-and-mortar retailers have to use the same US distributor for each vanity brand offered. Orders are shipped directly from the distributor's warehouses to your house. Shipping this way helps reduce shipping costs and diminish transit and manipulation of the packed vanities, thus reducing shipping damage incidents.
Big box stores carry a limited selection and inventory of bathroom vanities. A lot of times, at the time of purchase, the stores will order from the supplier, who will ship from the supplier's warehouse directly to your house. Just like us. We all have the same wholesale agreement with suppliers.
We differ because we specialize in bathroom vanities. We are a family-owned business, with our reputation on the line for every single order. We have an excellent and personal relationship with all our suppliers.
We take customer service very seriously. We will personally monitor every order, pre-order, and shipment and respond to questions and possible customer issues.
Additionally, because we are online only, our lower overhead costs allow us to revert savings to you, the customer. We are happy to compete for the price (and win) and offer frequent discounts. We also always ship for free.
Modern Bath House provides personalized customer service and extraordinary value.

The vanity I want is out of stock. Why should I pre-order?
We encourage customers to pre-order items to protect themselves from additional inventory shortages. When a supplier receives the stock, the pre-orders are filled immediately in the order they arrived. Unfortunately, there are occasions when re-stocking will sell out again only on filling pre-orders on very popular vanities.
Our suppliers are very conservative in their shipment estimates, frequently shipping earlier than promised.
We also receive frequent updates on the estimated arrival dates for out-of-stock products, thus allowing us to monitor any changes closely. We have a policy of complete transparency regarding these estimates and will let the customer know if we see a discrepancy.
Very rarely, the supplier will not have an estimated shipping date. Usually, not having an estimated shipping date means the vanity is under production and could take 4 to 8 weeks to arrive. In these cases, we still accept pre-orders. Typically, within a couple of weeks, there will be a more concrete estimate.

Do you offer upgraded shipping so I can get delivery inside or on the second floor?
The delivery service we provide is called 'Curbside' for free.
Curbside means delivering the customer's vanity outside your house or apartment door. Drivers are not allowed to enter customers' homes because they need the proper insurance to be allowed to do so. 
In the US, workers must be insured before entering buildings and homes. Sometimes, the minimum insurance is $1MM in damages to enter someone's building or home. With an insured delivery service, in case a damage happens during a delivery, the customer can be compensated.
Curbside drivers and delivery personnel will also not assemble your vanity. We recommend professional assembly and installation.
It is possible to get upgraded delivery to "Room of Choice" or "White Glove," which can include stairs. 
Typically, the weight limit for this service is 500lb. When a vanity exceeds this weight, it will need to be divided into two pallets by the warehouse before estimates can be calculated.
Please get in touch with support@modernbathrhouse.com to inquire about the availability and estimate of this service.